Delivery and policies:
We offer a delivery service throughout the San Francisco / Bay Area. Delivery fees are calculated at $1.75 per mile plus any toll fees incurred. We are based in Oakland.
Delivery hours are 9-3 M-F, 9-4 Saturdays. After hours and Sunday deliveries may be possible, additional fees will be assessed. Deliveries are scheduled in one hour ranges, (ex: 1-2, 2-3, etc..) exact times cannot be promised.
Customer must arrange to have someone on site and available by phone at agreed upon time of delivery.
Any balance due must be paid via cash or credit at time of delivery. No checks are accepted on delivery.
If client cannot be on site at time of delivery, balance must be paid in full no later than 5 days before delivery.
We are unable to ship cakes. Due to the fragile nature of these works, our cakes must be hand delivered by a member of our staff. We deliver throughout the San Francisco Bay Area. Long distance deliveries may be arranged . Significant fees apply.
You may opt to pick up your cake from our Oakland studio, however, due to the extremely fragile nature of this medium you will assume all responsibility for cakes you choose to self transport. Pickups will take place curbside , outside our Oakland kitchen.
Due to the nature of the medium and because these are hand made items, while I endeavor to make items as accurately as possible, I am unable to promise exact matches.
Knowing how much you have budgeted for your cake will help me create the ideal design for you and your budget.
All items are hand made and edible and cannot be returned.
No refunds shall be issued after cake is safely delivered and accepted at delivery. Please be sure to carefully follow handling instructions when handling your cake.
We are not responsible for the cakes after they are delivered and accepted.
All retainers received are non refundable in the event of a cancellation. These cakes are custom works that often require parts, structures, etc.. these elements are often made weeks in advance. As these are all made to order they cannot be re-sold.
Any inquiries should be sent to email@example.com
Emails are answered throughout the day Mon-Sat 9-5. Please allow 24-72 hours for a reply, especially during heavy production times.
We do NOT accept orders or provide quotes over the phone.
Expect delays during heavy production times (end of the week and holidays).